# Troubleshooting

Below, you will find a comprehensive list of common issues users may encounter, accompanied by solutions to resolve them.

# How to access the logs in Marker Data?

To access the logs for Marker Data, navigate to the Help menu and select Open Logs.

# Marker Data's Workflow Extension is not functioning.

To ensure optimal functionality of Marker Data, please ensure it is installed within the Applications folder.

# Why is the upload speed to Notion slow?

The slow upload speed to Notion could be attributed to potential issues with Notion's servers or regional server connectivity. Please verify the current status of Notion's servers.

# Why are there no images in the extract folder?

Please ensure that you are using Marker Data's Share Destination. Images will not be extracted when using Marker Data's Workflow Extension.

# Marker Data shows Failed to complete upload.

Failed to complete upload
Failed to complete upload

When Marker Data displays a Failed to complete upload error, it may be attributed to various underlying causes. If you are utilising a firewall application such as Little Snitch, please ensure that outgoing connections to Marker Data are permitted.

# Notion

If you encounter issues uploading to your Notion Database, please follow these steps to troubleshoot:

  1. Navigate to the Help menu and select Open Logs.
  2. Open the log file csv2notion-neo_log.txt.
  3. Scroll down to review the most recent entries.

If you observe the error messages HTTPError: 401 Client Error: Unauthorized for url or Invalid Notion token, it is likely that either your Notion Database URL is incorrect or your Notion v2 Token has expired. For detailed instructions on resolving these issues, please refer to the Notion Prerequisite documentation.

# Airtable

If you encounter issues uploading to your Airtable Database, please follow these steps to troubleshoot:

  1. Navigate to the Help menu and select Open Logs.
  2. Open the log file airlift_log.txt.
  3. Scroll down to review the most recent entries.

If you observe the error messages Authentication required or Invalid permissions, or the requested model was not found., it is likely that either your Airtable Token is incorrect or your Airtable Base ID & Table ID is incorrect. For detailed instructions on resolving these issues, please refer to the Airtable Prerequisite documentation.

If you observe the error message Error in call to API function "files/create_folder": Your app is not permitted to access this endpoint because it does not have the required scope \'files.content.write\'. The owner of the app can enable the scope for the app using the Permissions tab on the App Console.'), it is likely that the required scopes for the app utilising the Permissions tab within the Dropbox's App Console is not checked. For detailed instructions on resolving these issues, please refer to the Dropbox Prerequisite documentation. After you have checked your and submitted the scopes, you must to re-create and start over your Dropbox refresh token again. For detailed instructions on resolving these issues, please refer to the Creating Airtable Database Profile documentation.

# Marker Data shows Failed to upload completely.

Failed to upload completely
Failed to upload completely

When Marker Data displays a Failed to upload completely error, it may be due to couple of factors. One potential cause is that you are using an Intel-based Mac, which is not supported by Marker Data. Starting with Marker Data version 1.1.0, application is exclusively build and optimised for Apple Silicon only. For further information, please refer to this FAQ.

If you are utilising a firewall application such as Little Snitch, please ensure that outgoing connections to Marker Data are permitted.